Privacy Policy

1. Introduction

CVB Technical Solutions ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

CVB Technical Solutions is the data controller for the personal information we process, unless otherwise stated. We are registered with the Information Commissioner's Office (ICO) as required by UK data protection law.

This policy applies to all personal information we collect through our website, services, business relationships, and communications.

2. Information We Collect

We may collect the following categories of personal information:

3. How We Use Your Information

We process your personal information for the following purposes:

• Contract Performance: To provide our signage and technical services
• Legitimate Interests: To improve our services and communicate about our business
• Legal Compliance: To comply with legal and regulatory requirements
• Consent: For marketing communications where you have opted in

4. Information Sharing

We may share your personal information with:

• Third-party service providers (installation teams, suppliers, contractors)
• Professional advisers (accountants, lawyers, insurers)
• Regulatory authorities when required by law
• Business partners for joint projects (with your consent)

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law:

• Client records: 7 years after project completion (tax and contract law requirements)
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months maximum
• CCTV footage: 30 days (where applicable)

6. Your Data Protection Rights

Under GDPR, you have the following rights:

• Right to access: Request copies of your personal information
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Transfer your data to another provider
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent

To exercise these rights, please contact us using the details provided below. We will respond within one month of receiving your request.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Staff training on data protection requirements
• Access controls and authentication procedures
• Incident response and breach notification procedures

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and analyse usage. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: To understand website usage (Google Analytics)
• Preference cookies: To remember your settings

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. International Transfers

Your personal information may be processed outside the UK/EEA when we use cloud services or international suppliers. We ensure adequate protection through:

• Adequacy decisions by the UK/EU authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through our website or by direct communication. The current version is always available on our website.

11. Contact Information

For any questions about this Privacy Policy or to exercise your data protection rights, contact us: